FAQ
Installation
Registration
Login
Banking
Adding More Games
Security And Privacy
Support
Legalities
Game Play
How do I download the free software?
Mobile21's games can be downloaded either from the Mobile21 website at www.Mobile21.com , or from Mobile21's WAP site at http://www.Mobile21.mobi (directly to your mobile phone).
What do I do once the download is complete?
Once you have downloaded Mobile21, you have whichever game you chose ready to begin playing on your mobile phone. Choose the game you want from the list and enjoy Mobile21 mobile Casino.
Where is the downloaded file?
The game is located differently depending on which handset you own.
However usually the casino will be found in "Applications" or "Games" (according to the user-selection).
What is the downloaded application called?
The application name is "Mobile21_******" (where ****** represents the nameof the game you chose to download) for example Blackjack.
What are the minimum system requirements?
All Mobile21 mobile casino applications require Java enabled devices (MIDP-2, CLDC 1.0) with WAP capabilities. Devices with lesser capabilities are not supported. For detailed information regarding your device's capabilities, consult your phones manufacturer's website.
How do I register at the Casino?
During their first-time use of the Mobile21 Mobile Casino application, the user is prompted to start the short registration process inside the application (verifying his/her age, acceptance of the terms and conditions, user name and PIN code). Once the registration has been completed, the game will resume, and the player will not need to repeat the process again.
What is the minimum amount of gaming credits I need to deposit?
In order to start playing, you will need to deposit 5 in whichever currency you intend to play with.
Note: This prerequisite pertains to “Real-Money” games only.
I want to play for fun but I am told that I have no credit - why? Is there a way for me to play for free?
Mobile21 is a "Real-Money" application. In order to play for free, you need to choose "Play Demo" in the applications main-menu. If you chose "Play for Real you must have a positive credit in your account. Adding credit is possible in the "Banking" section in the application main menu.
For how long will I be able to play for free?
Demo accounts never expire. You are free to play the demo version as long as the application is installed on your mobile phone.
Can I deposit more casino chips in demo mode?
No. Once in demo mode, the player has a very large amount of chips, which he/she can bet on. In the case that the chip allocation expires, the player can no longer play. However, the demo-mode chips will be renewed when the player restarts the application and chooses "Play Demo" in the main-menu.
How do I log in to the casino?
By entering the main menu of the application, choosing "Play for Real" and inserting your private access code you will automatically commence the login process, after which the game itself starts.
Note: In case of a first-time use, a short registration process will be required before going to the main-menu.
What is my password and account number?
The account number is the mobile number from which the application was downloaded (including the country code, e.g. 44123456789 in the United-Kingdom).
The password is the five-digit number determined by the player as his/her PIN code during the registration process.
What if I try logging in and it does not connect?
This is usually caused by a bad or slow connection with your mobile carrier or by entering the wrong PIN by the player. In case of a faulty private code, an appropriate error message will be displayed. Otherwise disconnect, restart the application and try again.
Are my money transactions secure?
Absolutely yes. Mobile21 uses both the TwoFish encryption algorithm to protect all the data transmitted from the mobile device, and 128-bit SSL (Secure Socket Layer) digital encryption to protect the details of your electronic transactions within the mobile network. This is the Internet security standard for online transactions as demanded by major financial institutions such as banks. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line. Our financial transactions are processed by Eproc Ltd, Mezzanine West, Hadfield House, Library Street, Gibraltar, UK, a financial subsidiary of Spin Palace Casino. On your statement you will be billed as www.thepalacegroup.com. Their Services also include the acceptance of safe and secure e-cash, which Spin Palace is proud to be able to accept as a means of purchasing tokens. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Guest Players ie those who play for fun.
How do I deposit credits?
In the "Banking" section (accessible from the application main-menu), the player can choose to deposit ("Purchase") money using his/her Visa or MasterCard Credit/Debit card. In the near future, it will be possible to deposit into the casino using pre-paid cards such as UKash and Neteller
Why are my credit card deposits being rejected?
Certain financial institutions have decided to deny their cardholders the freedom to make deposits for online gaming transactions. We have however made provision for this by allowing you alternative methods of purchasing your casino credits.
How do I withdraw my winnings?
NB it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to Mobile21. All withdrawals are made through our Mobile Casino software. Simply select "Banking" from the menu and then select "Withdraw" (accessible from the main-menu), where you can choose from the following options i) a call-back from our support team, ii) a direct call to the support team or iii) to visit the Mobile21 website, where you can go through the withdrawal process yourself. The address is www.Mobile21.com/Banking .
Once in the withdrawal page, enter the amount you wish to withdraw in the box displayed. This will place your withdrawal request with us and will register on our systems immediately. Please note, Players withdrawing for the first time may need to comply with certain security requirements. Please refer to the paragraph on fraud for further information. You have 4 options to withdraw a winning balance from your casino account: FirePay, direct transfer (ACH), company check, Neteller, PrePaidATM and Reversal of a withdrawal request.
What fraud prevention measures are in place?
Mobile21plays an active role in fraud prevention and detection. We strive to ensure the integrity of customer accounts as well as payments made to customers. Mobile21 has many security and fraud controls to oversee its player’s transactions. Customers may be required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and / or other appropriate documentation as deemed necessary by the casino particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.
How can I view my account?
You can use CashCheck to check exactly how your account with Mobile21 stands. All deposits and withdraws can be viewed through this feature. Click here for more details.
How do I download more games?
There are three ways to download Mobile21 Mobile Casino games.
- 1) Enter the Mobile21 website at www.Mobile21.com and download the game of your choice
directly to your mobile device
- 2) From your mobile phone simply connect to the Mobile21 WAP site at http://www.Mobile21.mobi and download the game of your choice.
- 3) Once the player already has a Mobile21 application installed on his/her mobile, it is
easy to directly download more games, through the "More Games" menu.
What do I do if a game I play has "A new version is available" written on it?
If a newer version of a game is available, a notification screen will appear prompting the player to choose either to immediately update the application, or to move on to the application he/she already has installed.
Why does it take so long to download new games?
The download time is affected by your Internet (WAP) connection, and capabilities of your mobile carrier network.
What if I get an error when I try to download new games?
If you come across any errors while downloading our games, please call our customer service representatives, using the provided toll-free and international numbers. We're available to help 24-hours a day, 7 days a week.
Is my credit card number safe in your hands?
Yes, absolutlely your details are safe. Your password must be entered prior to any credit card transactions. Secured data transfer during any transaction is guaranteed and any credit card information or other information will never be disclosed to any other company.
How safe is it to give my credit card details over the Internet?
We and our partner company for fraud protection, "Proc-cyber", use state-of-the-art bank standard encryption technologies, which ensure that your personal and card details are always protected.
Are my account number and password safe?
Yes. Mobile21 uses the "TwoFish" encryption algorithm and the 128-Bit SSL encryption when data is transferred over the Internet. Each player is issued with a unique account number, and players choose their own password, which they alone can access.
I forgot my password (PIN code). What can I do?
In such a case, the player needs to contact the Mobile21 support centre. The support team will ask the player personal questions in order to verify his identity, and send him/her the PIN code.
How do I get technical assistance?
This casino provides 24-hour toll-free and e-mail support to all players. Contact us 24-hours a day, 7 days a week, if you have any questions, queries or suggestions rest assured that our operators are standing by.
Who do I contact for queries?
All Customer queries will be responded to within 24hrs. E-mail us or call us toll-free:
E-Mail: support@Mobile21.com
Toll-Free Country Number:
United Kingdom: 0808-238-0056
Rest of the world: +44-808-238-0056(charges may apply)
Am I old enough to legally play at this casino?
The Casino and its services are only usable by persons over 18 years of age even where the legal age of majority in their jurisdiction is less than 18.In the case of the minimum age being greater in their jurisdiction , eg 21, the Casino complies with the requirements of such a jurisdiction and players will be forbidden from entering the Casino until such age is reached. Minors may not under any circumstances play at this casino.
Can I register a credit card at the casino that is not in my name?
No. Mobile21 forbids its players to register credit cards of which they are not signatories. These measures are taken to protect you, the player, your credit cards and account. If another person would like to play in our casino we recommend they do it by downloading the Mobile21 Mobile Casino applications to his/her own mobile device.
How fair are the games at your casino?
The world’s leading Internet Gaming Developer – "MicroGaming Systems", which places extreme importance on accuracy, provides the gaming engine for our applications. We make use of their "PlayCheck" programme, which allows you to review your last 72 hours of play - wager by wager. Here you can check on the accuracy of the software, the hands you played etc. Playcheck is updated every 45 minutes. We publish our payout percentage reports each month and they in turn are reviewed by Independent Auditors.
What happens if I lose my connection to the gaming server?
In the event that you lose connection to the casino during play the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.
Why do the slot wheels just keep spinning and don't stop?
This is caused by a slow or incomplete Internet connection. The signal from the server is not being relayed to your handset, so the slot wheels keep spinning until they receive the signal telling them when and where to stop. If the problem persists close the programme, you will be refreshed to the last known position.
Why does the Roulette ball just keep spinning and doesn't stop?
Again, this is caused by a slow or incomplete Internet connection. The signal from the server is not being relayed to your handset, so the roulette ball just keeps spinning as it has not received the signal telling it when and where to stop. If you close the programme and then open it again you will be refreshed to the last known position.
Why do the cards not flip over during a hand?
This is caused by a bad or slow GPRS connection. Our server will hold the wager until it can resolve the bet.
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